Prioritizing Customer and Employee Health at Friendly Kia Amid Coronavirus (COVID-19) Outbreak
At Friendly Kia, we understand that many of our loyal customers and guests have questions surrounding how they can still shop our showroom amid the COVID-19 outbreak.
Our team is taking precautionary steps and measures to help maintain the safety of our guests and employees during this time. The staff at Friendly Kia aim to continue offering a safe environment for all visitors and team members while still giving customers the opportunity to shop for a new vehicle. If you have any additional questions about the steps Friendly Kia is taking, contact us directly.
How We Are Bringing the Car Buying Experience to You
With the help of a new and streamlined approach, prospective customers can now complete their entire car-buying purchase over the phone or via email with one of our experienced internet sales managers. These virtual tools allow customers to purchase their vehicles from the safety and comfort of their home, without ever having to step foot on the dealership lot. Friendly Kia is currently offering free home delivery on all new and used vehicle purchases to help maintain safe social distancing during this time. Interested customers may also request an at-home test drive to try out the vehicle they have their eye on. All vehicles will be sanitized and cleaned prior to home delivery as well as before and after an at-home test drive.
Customers who prefer to pick up their vehicle in person are still able to do so. All accompanying paperwork will be completed ahead of the pick-up time to help reduce the amount of in-person interactions and help maintain a safe level of social distancing.
Dealership Cleaning and Sanitization Processes
Due to the high amount of foot traffic Friendly Kia receives, our dealership is disinfected throughout the day with a full deep-clean daily. Due to the higher risk of illness the area is currently facing, we have increased the frequency of sanitization at our dealership. Our staff uses approved cleaning and disinfectant products to help reduce the spread of germs and illness.
We have secured additional disinfectants, hand sanitizers, gloves, alcohol wipes, and other necessary supplies for guest and employee use. With additional supplies on hand we can better clean our dealership and keep the environment as clean and safe as possible. If any guests would like to use these items when picking up a vehicle, please ask a team member.
Maintaining a Safe and Healthy Environment
While Friendly Kia is known for the friendly staff and positive experience we offer, we have advised all of our employees to suspend all physical contact and handshakes with our guests for the time being. By limiting the amount of interactions with our guests we can help reduce the possible spread of germs and illness. But don’t worry, our positive guest-first attitude and winning smiles will still continue.
Additionally, our team has begun using plastic seat and steering wheel covers as well as plastic mats in all delivered vehicles to help keep the cabins free of germs. Once your vehicle is delivered to your home these covers will be removed by the team member while using gloves.
The Friendly Kia staff has been advised that reporting to work is prohibited if they have been traveled to a CDC-determined high-impact area, been on a cruise recently, or have been exposed to a COVID-19 patient. Employees who meet the above criteria are required to self-quarantine and provide a doctor’s certification before being allowed to report back to work. All of Friendly Kia’s non-essential business travel has been paused for the time being as well to help prevent the spread of illness.
With increased cleaning and sanitization practices along with implementing our social distancing measures, we aim to keep Friendly Kia as safe and germ-free as possible. The health and safety of customers and staff is our current top priority.